Lacrosse Manufacturer Warranty Information

At ComLax we are proud to offer some of the finest and high-quality pieces of lacrosse gear, but recognize that sometimes there are manufacturing issues which may cause you to experience a problem. All lacrosse manufacturers have a warranty program to stand behind their products which can be found on the page below. Each manufacturer handles warranty replacements a bit differently and asks that you contact them directly for all warranty related claims and questions. Click on the manufacturer logos below to be brought to information about their warranty programs.

 

brine warrior stx
 cascade  maverik  gait-debeer  underarmour

brine

 

Brine Lacrosse 30 Days 90 Days 6 Months 1 Year
Heads
Shafts
Shaft Grip Coatings
Protective Gear
Bags
Apparel
Helmets
Goggles

 

From the manufacturer’s website:

Brine stands behind all of its products when used under normal conditions. Proof of purchase with the date of the purchase on it, is required for every item being returned due to defects: Warranty

  • Lacrosse heads are guaranteed for 6 months from date of purchase.
  • Brine will replace all heads unstrung unless the head was purchased strung within the 1st 30 days. Please remove any stringing on the head before sending back the product.
  • Lacrosse shafts are guaranteed for 6 months from date of purchase.
  • Lacrosse shaft grip coatings are guaranteed for 90 days from the date of purchase.
  • Brine Sports will replace the product with the exact product that is defective. If the product is no longer available, we will replace with a different color or upgrade you free of charge if we no longer carry that item.
  • Lacrosse protective equipment is guaranteed 30 days from purchase.
  • Bags are guaranteed for 30 days from date of purchase.
  • Apparel is guaranteed for 30 days from date of purchase.
  • Helmets are guaranteed for 12 months from date of purchase.
  • Goggles are guaranteed for 12 months from date of purchase.

 

Submit A Brine Warranty Claim

 


warrior

 

Warrior Lacrosse 30 Days 6 Months None
Heads
Handles
Apparel
Bags
Protective Gear
Accessories

 

From the manufacturer’s website:

Warrior stands behind its heads and handles under stress of normal use for six months from the original date of purchase.Warrior Warranty

  • Warrior will replace all heads unstrung unless the head was purchased strung within the 1st 30 days. Please remove any stringing on the head before sending back the product.
  • Proof of purchase is required for each return. Proof of purchase can be a receipt, cancelled check, credit card or bank statement, or anything else that clearly indicates the date of purchase. In addition, the purchase must be made through an authorized Warrior dealer.
  • Warrior Sports will replace the product with the exact product that is defective. If the product is no longer available, we will replace with a different color or upgrade you free of charge if we no longer carry that item.
  • Warrior does not warranty products that are given as part of a promotion (i.e. free stick for attending a camp). In addition, Aluminum handles are not under warranty.
  • The warranty on apparel, bags, and protective equipment is 30 (thirty) days from the original purchase date. Accessories carry no warranty (i.e. ministicks, pocket pounders, nets, etc.).
  • No returns will be accepted without a Return Authorization Number

 

Submit A Warrior Warranty Claim

 


stx

 

STX Lacrosse 30 Days 60 Days 6 Months
Heads
Handles
Goggles
Protective Gear
Bags
Accessories
Apparel

 

From the manufacturer’s website:

WarrantySTX lacrosse and field hockey equipment and certain other STX Items (excluding pockets, stringing, Mini-STX, accessories, promotional items (e.g. camp giveaways), finishes (e.g. chrome, paint), graphics and overmolding) are covered by the following “Limited Warranty”: STX will replace unusable or broken products (or provide a replacement with equal value) that break or become unusable under normal playing conditions due to poor workmanship and/or material failure within:

  • 1 year (12 months) from the date of purchase of field hockey sticks
  • 6 months from the date of purchase of lacrosse heads (excluding chrome), handles (excluding AL6000 series) and goggles
  • 60 days from the date of purchase of protective equipment (gloves, arm guards, arm pads, shin guards etc.) and bags
  • 30 days from the date of purchase of accessories and apparel.

Conditions For Warranty Approval:

  • PROOF OF PURCHASE
  • Delivery to the following address and the allowance of 5-7 weeks for processing:

STX

Attn: Warranty

1500 Bush Street

Baltimore, MD 21230

  • Warranty time period remaining on item returned
  • No intentional modifications (e.g. engraving, gouging, branding, drilling, pinching, baking, dying, bending or evidence of excessive flexing) or other deliberate abuse
  • Pocket removed from any returned men’s head
  • All returned items become the property of STX.

 

Submit An STX Warranty Claim

 


cascade

 

 

 

From the manufacturer’s website:

All returns to Cascade Require a Return Authorization #All Cascade helmets have a One Year Warranty and all Cascade eyewear have a Two Year Warranty.  If your Cascade product is under warranty, you can contact Customer Service at 800.537.1702 to obtain a Return Authorization (RA) number.   All returns must be issued a RA number to be received & processed.

 Call 1-800-537-1702 to Submit A Cascade Claim

 


maverik

 

Maverik Lacrosse 30 Days 6 Months None
Heads
Shafts
Protective Gear
Bags
Apparel
Promotional Items

 

From the manufacturer’s website:

Head Warranty:Maverik Lacrosse warrants, to original customer only, that its’ Heads will be free fromdefects during normal use for six (6) months from the date of original retail purchase. All

warranty claims must meet the following criteria below in order to be returned:

1. Item was purchased from an authorized Maverik Lacrosse Dealer;

2. The customer retains proof of purchase from the original transaction;

3. The item has not been abused, altered, defaced, or otherwise negligently

damaged; and

4. The return was handled properly according to the Maverik return process

listed below:

Shaft Warranty:

Maverik Lacrosse warrants, to original customer only, that its’ Shafts will be free from

defects during normal use for six (6) months from the date of original retail purchase. All

warranty claims must meet the following criteria below in order to be returned:

(Dings, dents, and scratches may occur during normal use and are NOT covered under warranty.

Warranty policy covers a one time replacement on the original purchased item only).

1. item was purchased from an authorized Maverik Lacrosse Dealer;

2. the customer retains proof of purchase from the original transaction;

3. the item has not been abused, altered, defaced, or otherwise negligently damaged; and

4. the return was handled properly according to the Maverik return process listed below:

Protective Equipment, Bags and Apparel Warranty:

Maverik Lacrosse warrants, to the original customer only, that its equipment, bags,

apparel will be free from defects (i.e. stitching, material flaws) during normal use for

THIRTY (30) DAYS from the original retail purchase provided: Normal wear and tear can be

expected and is not covered under warranty. Warranty policy covers a one time replacement of

the original purchased item only.

1. item was purchased from an authorized Maverik Lacrosse Dealer;

2. the customer retains proof of purchase from the original transaction;

3. the item has not been abused, altered, defaced, or otherwise negligently damaged; and

4. the return was handled properly according to the Maverik return process listed below:

Warranty Exceptions:

The following items are not covered under warranty:

Maverik Bazooka and Maverik Beast shafts.

Promotional items (camp giveaways, raffle items, etc.)

*Customers are responsible for all shipping charges back to Maverik Lacrosse.

*Maverik will pay all normal freight charges (UPS ground) to send back the replacement product.

 

Submit A Maverik Warranty Claim

 


gait-debeer

 

Gait and deBeer Lacrosse 30 Days 60 Days 90 Days 6 Months None
Heads
Handle – Titanium Attack/Goalie
Handle – Women’s Composite
Handle – Titanium Defense
Handle – Men’s Composite
Protective Gear and Gloves
Bags
Apparel
Helmets
Backyard Accessories
Stringing Components

 

From the manufacturer’s website

Gait Lacrosse warrants, to the original consumer only, that it’s Gait branded products will be free from defects during normal use for the period defined below.

This is provided that:

  1. The item was purchased from an authorized Gait Lacrosse dealer
  2. The customer retains proof of purchase from the original transacation (i.e. store receipt)
  3. The item has not been abused, altered (i.e. pinched), defaced, or otherwise negligently damaged
  4. The return was handled properly according to the Gait return process listed herein

Our warranty policy covers a one time replacement on the originally purchased item only. Gait reserves the right to provide substitutions based on product availability.

Proof of purchase is required for all items being returned as defective You must have Return Authorization (R/A) number to return products

Items sent to Gait without proof of purchase or without an R/A number will NOT be processed and will be returned to the sender.

Call Customer Service at 1-800-833-3535 to obtain an R/A number.

 

 Submit A Gait or deBeer Warranty Claim

 


underarmour

 

 

 

From the manufacturer’s website:

WHAT SHOULD I DO IF MY UA LACROSSE EQUIPMENT BREAKS?


All UA lacrosse equipment is backed by a 1-year warranty. If you have damaged or broken your lacrosse equipment, it can be replaced by our licensee. Please send the broken items and an exchange request to:

Vertical Lacrosse

ATTN: Returns

20 Corporate Cir

Albany, NY 12203

When packaging your items, be sure to include your full name, return address and a phone number and/or email address where you can be easily reached to ensure the easiest and most expedient service possible. Vertical Lacrosse/T22 can be contacted by phone at 518-564-0044.

 

Call 518-564-0044 To Submit An Under Armour Warranty Claim